Refund policy

Return & Refund Policy

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging

  • All original tags (if applicable) must be included

  • You must provide a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

Email: info@smartcooker.co.za

Include:

  • Your order number

  • Reason for return

Once your return is approved, we will provide:

  • Return instructions

  • The return address

Important:
Items sent back without prior approval will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • We recommend using a trackable shipping method, as we are not responsible for lost returns

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

We will offer a replacement or full refund at no additional cost

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our error)

  • Items without original packaging

  • Perishable goods (e.g., food, plants)

  • Custom or personalized products

  • Personal care items (for hygiene reasons)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Exchanges

We do not offer direct exchanges.

To get a different item:

  1. Return your original item (if eligible)

  2. Place a new order after your return is approved

Refunds

Once we receive and inspect your return:

  • We will notify you of the approval status

  • If approved, your refund will be issued to your original payment method within 5–10 business days

Please note:

  • Processing times may vary depending on your bank or payment provider

If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@smartcooker.co.za

Order Cancellations

Orders can be canceled within 12 hours of purchase.
After this period, orders may already be processed and cannot be canceled.

Contact Us

If you have any questions about returns or refunds, contact us at:

Email: info@smartcooker.co.za